Frequently Asked Questions
Everything you need to know about shopping with Brinoa
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply visit our returns portal to start a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Brinoa ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your Brinoa account to view your order history and current status.
What should I do if I receive a damaged item?
We take pride in our quality control, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage for a free replacement.